1. Do You Have a Return Policy? Can I Return My Product?

Yes. sanford.sa accepts returns for products purchased through our website, in the following cases:

Defective, Damaged or Incorrect Products: Products received damaged, faulty or different from what you ordered are eligible for a free replacement or a full refund.

Change of Mind: Non-defective products may also be returned if you change your mind, provided they are unused and in their original condition. A restocking fee of SAR 25 applies to change-of-mind returns (see section 5).

Applicable Categories: This policy applies to all product categories, including kitchen appliances, home appliances, lighting and personal care (see section 6 for hygiene conditions on personal care products).

Return Timeframe:

You can return eligible products within 14 days from the date of delivery.

Once your return is approved, the product should be handed to our courier or sent to our return address within 7 days.

Returned products are inspected on arrival. For eligible returns, we will provide a replacement (subject to stock availability) or a full refund. If a change-of-mind return does not meet the return conditions, the product will be sent back to your shipping address.

2. Under What Conditions May a Return Be Rejected?

• The return request is made more than 14 days after the date of delivery.
• The product has been used, installed, washed, altered or is not in its original condition.
• The product is returned without its original packaging, tags, accessories, manuals or free items.
• The product was damaged by the customer after delivery through misuse or improper handling.
• The product is an opened or used personal care item returned for change of mind (see section 6).

These conditions do not limit your rights under Saudi Arabian consumer protection laws.

3. How Do I Return a Product? Whom Should I Contact?

Contact our customer care team within 14 days of delivery via:

Email: Sanford-ksa@sanford-me.com

Phone: ‪+966 55 209 8020‬ (Saturday to Thursday, 8:00 AM to 5:00 PM KSA time)

WhatsApp: ‪+966 53 190 5080‬

Please share your order number, the product and the reason for the return. We will then arrange a free courier pickup from your address.

If a replacement is unavailable, we will process a full refund.

4. Does the Product Need to Be Returned in Its Original Packaging?

Yes, all returns must include:

The product in its original, unused condition.

Original packaging, including the box, manufacturer’s tags, manuals and all accessories.

Any free or complimentary items included with the order.

5. Are There Charges for Returns?

Return shipping is free. sanford.sa covers the return shipping cost for all eligible returns made within 14 days of delivery, and courier pickups are free of charge.

Defective, damaged or incorrect products: no charges of any kind. You receive a full refund or a free replacement.

Change-of-mind returns: a restocking fee of SAR 25 per returned product is deducted from your refund.

6. Can I Return Health and Beauty Products?

Due to hygiene reasons, personal care products (e.g., shavers, trimmers, epilators, hair stylers and grooming kits) can be returned within 14 days of delivery only if:

The product is defective, damaged or incorrect on receipt, or

The product is unopened and in its original sealed packaging (for change-of-mind returns).

Opened or used personal care products cannot be returned for change of mind. Defective products may also be repaired or replaced under the manufacturer’s warranty.

7. What If sanford.sa Cannot Collect My Return?

If a pickup cannot be arranged in your area, contact our customer care team at Sanford-ksa@sanford-me.com or ‪+966 55 209 8020‬ (Saturday to Thursday, 8:00 AM to 5:00 PM KSA time). We will provide the return address and cover the shipping cost, so the return remains free for you.

8. Rules and Conditions for Returns and Exchanges

• Returns or exchanges must be requested within 14 days of delivery.
• Products must be unused, in good condition, and include original tags, packaging and accessories.
• Return shipping is free. A SAR 25 restocking fee applies to change-of-mind returns only.
• All returned products are inspected on arrival.
• Replacements are subject to stock availability; if unavailable, a full refund is issued.

1. When Does sanford.sa Issue Refunds?

Refunds are issued in the following cases:

• The order is cancelled before shipment.
• An eligible product is returned and the customer requests a refund.
• A replacement is unavailable for an eligible return.
• A product is confirmed defective, damaged or incorrect and the customer prefers a refund.

2. What Is the Refund Amount?

Defective, damaged or incorrect products: you receive the full price paid for the product, plus the original delivery charge.

Change-of-mind returns: you receive the price paid for the product minus the SAR 25 restocking fee. Return shipping is never deducted.

3. How Can I Track My Refund Status?

After we receive and inspect the returned product, we will send a confirmation by SMS or email to your registered contact details. For updates, contact our customer service at ‪+966 55 209 8020‬ (Saturday to Thursday, 8:00 AM to 5:00 PM KSA time).

4. How Long Does It Take to Process a Refund?

Refunds are processed within 7–10 business days of receiving the returned product. You will receive an email or SMS confirmation once the refund is initiated. Depending on your bank or payment provider, it may take a few extra days for the amount to appear in your account.

5. How Will I Receive My Refund?

Refunds are issued to the original payment method used for the order.

• Credit/debit card payments are refunded to the same card.
• Other online payment methods are refunded through the same payment provider.
• Cash on Delivery orders are refunded by bank transfer to the account details you provide.

6. Can I Cancel My Order?

Yes. You can cancel your order free of charge before it is shipped by contacting our customer care team. If the order has already shipped, you can return it under this policy.

This policy complies with the consumer protection laws of the Kingdom of Saudi Arabia. Where those laws provide you with additional rights, they will apply.

For further assistance, email Sanford-ksa@sanford-me.com or call ‪+966 55 209 8020‬.